Terms and Conditions

OUR COMMITMENT TO YOU.
Premier Iberian Ltd is committed to a policy of service to the client and every effort is made to ensure that you have an enjoyable holiday with us. Our web-site and booking conditions have been compiled to comply with The Package Travel, Package Holidays and Package Tours Regulations 1992 ( "the Regulations" ) and do not effect your statutory rights as a consumer.

1. MAKING YOUR BOOKING.
Bookings should be made by completing and submitting the secure on-line booking form. Completion of this form does not confirm room availability. Your booking will be confirmed to you by e-mail within 48 hours of us receiving your request. No contract is in existence between us until this confirmation is forwarded. Payment will not be taken from the provided credit card until we are able to confirm the reservation to you.
A confirmation invoice will also be raised and sent to you by post within 5 days.

2. NO SURCHARGE GUARANTEE.
Once we have made a contract your hotel price is guaranteed and will not be subject to surcharges. Whilst we reserve the right to alter our prices at any time before contract, the price of your hotel as shown on your invoice will not be altered unless you make any ammendments.

3. CHANGES OR CANCELLATION.
In the unlikely event that we have to make a change to your confirmed accommodation arrangements we will advise you as soon as possible. In circumstances where we are compelled to make a major change or are forced to cancel your booking, you have the following choices:-
Major Change: You may either accept the change as offered or cancel the hotel and receive a full refund of all money paid. A Major Change is defined as change of resort or change of accommodation to a lower price or lower classification.
Cancellation: If we have to cancel your hotel you may either accept the choice of an alternative hotel, if offered, or accept the cancellation and receive a full refund of all money paid. In addition, except in circumstances amounting to "force majeure", the following compensation will be offered, excluding infants under 2 years old.

4. FORCE MAJEURE.
In these booking conditions force majeure means unusual and unforeseeable circumstances beyond the control of Premier Iberian Ltd, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other similar circumstances.

5. OUR LIABILITY TO YOU.
We accept liability for any deficiency in the services provided for in the contract and for the services to reach a reasonable standard, regardless of whether the services are supplied by us or by our suppliers. If, after the start of your holiday, we cannot for any reason provide any of the services contracted, we will make suitable alternative arrangements, at our cost, for the continuation of the holiday and where appropriate compensate you for the difference between the services booked and those supplied. If we cannot make such arrangements, or such arrangements are not accepted by you on reasonable grounds, we will, where appropriate, provide you with transport back to your place of departure or other agreed point. We also accept liability for death, bodily injury or illness to you and/or other persons named on the booking form due to the negligent acts or omissions of Premier Iberian, it's agents or suppliers. We shall however not be liable for loss or damage caused for any reason other than our own negligence or the negligence of our agents or suppliers. In such cases however we will where possible offer you prompt and reasonable assistance. Our liability under this clause will be limited to the provisions laid down ( where appropriate ) by the international conventions referred to in the regulations and by common law.

6. IF YOU HAVE A PROBLEM.If you have a complaint during your stay it is important that you contact the supplier of the service concerned and/or our representative or Resort Manager immediately so that remedial action can quickly be taken to resolve matters. If the problem cannot be rectified there and then you should telephone or fax our UK office. In the unlikely event that your problem cannot be resolved locally you must follow up the complaint within 28 days by writing to us, quoting your booking reference number and giving relevant details of the complaint. We will not have liability for any complaint or claim received outside this time. If we then cannot solve your complaint amicably between us you may refer your complaint to the Chartered Institute of Arbitrators or to the courts.

YOUR CONTRACT WITH US.

7. BOOKING AND PAYMENT.
The person making the booking is responsible to us for all payments. Your booking will be confirmed on receipt of the booking form together with payment of a deposit of £70 per person.

7.1 The full balance of the holiday price is due by cheque or credit card 8 weeks before departure. Credit card balances will be subject to a 1.5% surcharge. No reminders are sent beforehand and if you fail to forward your balance by the due date we reserve the right to cancel the booking and you will be liable for cancellation charges as set out in clause 10.

8. LATE BOOKINGS.
For all bookings made within 8 weeks of departure, the full amount of the holiday price is required.

9. CHANGES BY YOU.
If you wish to change the booking, and we can accept the change, the following charges will apply. The timescales refer to the date of receipt of your written change advice.

If the number of persons on a booking changes, the holiday price will be recalculated on the basis of the amended party size. Any resulting increase in the holiday price per person is not a cancellation charge. A separate cancellation charge as detailed in clause 10 will be made for any persons cancelling and the booking invoice amended accordingly.

10. CANCELLATION BY YOU.
If you wish to cancel your hotel booking this must be done in writing and sent to us by recorded delivery. For full or part cancellation, the following charges will apply:-

If the reason for cancellation is within the terms of your holiday insurance policy, then the cancellation charges will normally be refunded to you by the insurer.

11. ACCOMMODATION.
The accommodation booked is reserved exclusively for the persons named on the booking form. Subletting or assignment or sharing is not permitted. All damages and breakages will be charged to the client and must be paid for before vacating the property.

12. RENTAL PERIOD.
The accommodation rental period generally commences after 3pm on the day of arrival and ceases before 11am on the day of departure, depending on the accommodation. Where we know of different periods these will be advised at the time of booking.

13. We reserve the right to terminate without notice the holiday of anyone whose conduct or behaviour is causing damage or annoyance to property or persons whether employees or other clients or apartment/hotel owners . In such instance we will be under no further liability to provide any further part of that person's holiday arrangements or for any costs incurred by that person as a result of doing so.
This contract incorporating these booking conditions is governed by the law of the United Kingdom and both parties submit themselves to the jurisdiction of English courts.